Announcing preliminary plans for the Dashboard!
Our development team is always hunkered down, working on our APIs to create better communication and verification products for our customers. While most of our work is on the backend –things customers don’t really see –the work shows.
Last year, we made major enhancements to our verification and two-factor authentication solution, and we introduced Verigator, our 2FA mobile app.
This year we’re focusing on omnichannel messaging (more on that later,) but first we’re going to give our online dashboard an upgrade –an upgrade focused on even more transparency and user experience.
What’s in store for the dashboard?
Messente’s APIs are used across thousands of businesses and hundreds of use cases. Brands and businesses have their own purpose for our APIs, so they need to see different information out of our dashboard. Keeping that in mind, these are the areas of our dashboard that we’re in the preliminary stages of changing.
Statistics and reporting
Our dashboard should be a space where people can create their own stats and reports. We understand that different roles within an organization send SMS messages and may need to see reporting data in different ways. Also, some business use only the API to send messages, others use the dashboard, and some use both.
The reports section of the dashboard will provide more functionality. It will have different views, from detailed technical reports, to quick snapshots. And it will be customizable, so you can make a reporting view that fits your needs.
Communication is a two-way street. We don’t usually have a lot to say, but when we do, it’s usually important to our customers. We’re going over ways we can keep everyone up to date through our dashboard and putting information in places where it’s easy to see.
System status notifications, for example, are the most crucial notifications for our customers. If a network operator is having issues, or we’re planning a system upgrade, we’ll let you know right out of the dashboard. So, if an operator is having issues sending SMS messages in a specific region of the world, customers will know as soon as we know.
Most importantly, we want to make it easier for our customer to communicate with us right out of the dashboard.
More than simply a design facelift, our UX plans will cover
at least these areas:
- Viewing stats and reports –getting information
in front of users in real time.
- Making it easier to send messages out of the
- Contact management in our dashboard.
Maybe some experiments?
Customers should be able to get the data they need when they need it. What if we could push stats and reports in the views customers need them via email? This way, you don’t have to go looking for reports when you log in to the dashboard. Or you can even skip logging into the dashboard if you know what information you need emailed to you and how often.
Here’s the thing, though: We’re working on these dashboard upgrades because we listened to your feedback. And we’re always open to feedback. If you have feedback on the dashboard or any of the ideas in this article, email your account manager, or me – email@example.com.