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Introducing Live Chat

- 5 MIN READ - 04 Feb 2014

This January, live support chat was added to Messente in order to make asking questions a breeze. We are really excited about this!

Whenever there’s something you want to ask us or you get stuck using Messente – just click on the orange window in the bottom right corner of the screen. Drop us your question and someone from our team will instantly see what you typed in and will assist you.

Live Chat really works

Recent studies (like the US Wireless Customer Care Study for example) claim that over 40% of US based customers use live chat windows as a primary support channel online. It’s just so much faster than e-mail and more convenient than a phone based support line.

Studies aside – we’re simply glad to be able to talk to you. Thanks to everyone who has already used our chat window to give us valuable feedback on Messente.

I hope the chat has proved to be helpful in getting your questions answered. If you haven’t tried it yet, feel free to just say hi :)

Jaanus Rõõmus

Jaanus Rõõmus - CTO

Jaanus is co-founder and CTO of Messente and makes sure its wheels keep spinning and Messente always has a full tank of fuel.

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26 Jun 2017

Forgoing the need to integrate network operators everywhere you need messages delivered is one of the main advantages of using a global messaging platform. Each connection includes legalities, which includes reviewing several agreements and negotiating terms, and technical tasks, like setting up the connections. So, a single company going through this process on their own would invest a lot of time doing things that have already been done by a messaging platform. Also, the company would end up with higher pricing from network operators, as it has much less traffic.

Lauri Kinkar

Lauri Kinkar

Your sales lab time is scarce

20 Jun 2017

In the series about sales research, I touched upon allocating about 30% of your research time on finding new ideas and possibilities around sales tactics. But how do you actually do it and what do you look for?

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An open letter to financial institutions from Yuriy

09 Jun 2017

To the bank, credit card company, and investment firm I work with: I trust you. I really do.

If I didn’t, I wouldn’t put my hard-earned money in your hands. While I’m not a Certified Financial Analyst, I am financially savvy, so I understand that we have a mutually beneficial relationship. From a high-level, banks use the money I deposit to sell loans and invest in other financial instruments. Credit card companies make money on interest charges, other fees, and transaction fees from merchants. The brokerage firm makes money through fees on my account. On the other hand, all I expect is that you are honest about your services, provide returns, and keep my money safe.

Yuriy Mikitchenko

Yuriy Mikitchenko

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