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Introducing Live Chat

- 5 MIN READ - 04 Feb 2014

This January, live support chat was added to Messente in order to make asking questions a breeze. We are really excited about this!

Whenever there’s something you want to ask us or you get stuck using Messente – just click on the orange window in the bottom right corner of the screen. Drop us your question and someone from our team will instantly see what you typed in and will assist you.

Live Chat really works

Recent studies (like the US Wireless Customer Care Study for example) claim that over 40% of US based customers use live chat windows as a primary support channel online. It’s just so much faster than e-mail and more convenient than a phone based support line.

Studies aside – we’re simply glad to be able to talk to you. Thanks to everyone who has already used our chat window to give us valuable feedback on Messente.

I hope the chat has proved to be helpful in getting your questions answered. If you haven’t tried it yet, feel free to just say hi :)

Jaanus Rõõmus

Jaanus Rõõmus - CTO

Jaanus is co-founder and CTO of Messente and makes sure its wheels keep spinning and Messente always has a full tank of fuel.

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Marcus Kallavus

Marcus Kallavus

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We often see client support packaged into software products, whether it includes general support tickets, to live chat, to dedicated account managers. And it comes with a cost to the software publisher, which is often passed on to the clients. As product features expand, support tends to suffer, with reply times increasing, quality of support declining, and costs expanding to solve service issues quickly. Eventually, the personal touch of client support fades.

Uku Tomikas

Uku Tomikas

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