Customer Success Manager

Messente is the go-to business messaging partner for fast-growing and demanding companies. We help you deliver time-critical PIN codes, one-time passwords, and notifications securely – and at scale.

What will you be doing?

• Unearth valuable insights from our customers to streamline our self-serve product line, helping small businesses send messages across the globe

• Roll up your sleeves to make sure our processes are as efficient as possible

• Work on building strong relationships with customers

• Assist new users in the process of setting up their accounts and ensuring their verification

• Conduct sales calls for qualified leads and orchestrate seamless onboarding for new users/accounts

• Keep an eye on account usage, seize upsell opportunities and deal with problems around drop-offs

You’ll be thriving in this role if you:

• Have been in a customer success (or a similar) role in a SaaS company before (plus points if it’s been in a smaller company or in a startup)
• Have a proven track record of building up and/or improving customer success processes before. Years of experience is not so important to us, we are more interested in seeing the real value you’ve created
• Have a strong interest in clients and understanding their businesses. You take pride in the relationships you build
• Are proactive and always keep an eye out for places to improve the journey for customers
• Focus on details
• Happily roll up your sleeves to get the job done
• Are an excellent communicator both in verbal and written English

• A monthly salary range of 3000-3300€ gross

• This is a very hands-on role with the possibility of building out a team and becoming a people lead further down the road (we are thinking of an estimated timeframe of two years)

• You will initially be part of our Marketing team and work closely with Taavi and Sten; however, in the future, we see you leading a whole new function at Messente!

• You can directly impact the growth of the company. The self-serve product is in the early stages of development, and by building it up, it has the potential to bring in millions (if not tens of millions) of euros. Talk about impact, right!?

• As part of our fast-growing yet established company, you'll have the freedom to test new ideas and expand your skill set

What happens after I apply?

• First, we review your application.
• If we believe you're a strong match, we'll invite you to a quick, 30-minute call with Jana and Taavi from the team.
• If that goes well, we'll send you a practical home task designed to assess your approach to real-life scenarios you'll encounter in this role.
• Afterwards, you'll have a final interview with Taavi, Sten and our CEO Uku.

We value your time and will be highly responsive throughout the process. We'll promptly answer your emails and provide valuable feedback regarding our assessment and next steps.