It takes on average 45 min to solve even the most complex issue. Take advantage of a support that understands your business needs.
Messente is the Twilio alternative with the best customer support and pricing to help you achieve your goals.
Pricing model | Price per message + multiple additional fees | Straightforward price per message |
|---|---|---|
Core focus | CPaaS: voice, chat, video, SMS, MMS, etc | Messaging: SMS, WhatsApp, Viber |
Omnichannel API | ||
Global reach | ||
User experience | Complex – harder to set up | Simple – easy to get started |
Message history | 7 days | Unlimited |
Support quality | 1.1 ⭐️ on Trustpilot | 4.7 ⭐️⭐️⭐️⭐️⭐️ on Trustpilot |
Account management | Paid extra (8% of spend or $5000 minimum) | Included for free |
Compliance | Being European means GDPR, DORA, and ISO27001:2022 compliant | ISO27001 |
AIT detection | Extra fee | Included for free |
Data hosting | Per request | Europe |
Sending | Web interface + API | Web interface + API |
Best fit | Best if you need an CPaaS platform and are ready for complexity and extra cost. | Best if you want a straightforward, reliable tool with the focus business messaging |
Essential Lowest monthly cost, best value for support. € + message price* | Professional For scaling businesses. € + message price* | Enterprise Custom plan for custom needs. + message price* |
|---|---|---|
SMS, WhatsApp, and Viber access Dashboard and API access Basic support & onboarding Dedicated account manager Better price, yearly commitment Unlimited accounts | Everything in Essential + Advanced analytics and statistics Premium support & onboarding Dedicated account manager Private Slack channel for real-time support | Everything in Professial + Early access to new products Technical Account Manager Custom SLAs and reporting Dedicated success team and integrations Quarterly Business Reviews (QBRs) |
| Ideal for: Businesses looking for stable pricing with ongoing support. | Ideal for: High-growth teams that need advanced support and multi-channel capabilities. | Ideal for: Enterprises with custom messaging needs, compliance requirements, or high message volumes. |
| EU only SSO | Global SSO | Global SSO |