FAQ

How long does it take to set up Verigator?

Verigator enables you to start sending OTPs almost instantly. There are no legal contracts, template whitelisting, or sender registration needed. So, instead of weeks or months down the line, you can potentially start sending messages tomorrow.

Which channels can I use with Verigator?

Currently, we offer SMS, Viber, and Whatsapp with Verigator. We’re working on adding more channels in the future, such as Telegram, Zalo, etc.

What if the recipient doesn’t have WhatsApp or Viber installed?

In these cases, Verigator falls back to alternative channels until the message is delivered. SMS, which is universally used by everyone with a mobile phone, and doesn’t need installation, is one of them.

Can I send marketing messages with Verigator?

No, Verigator is for OTPs only, not marketing or transactional messages. Verigator uses a fixed template purely for OTPs.

What is the ‘sender name’, and can I have my own sender ID?

The sender name is usually ‘Verigator’, with exceptions in countries where named senders are not possible. In that case, it will be a short phone number. You can't use your own sender name for this service.

What if users aren’t familiar with looking for OTPs in messaging apps?

This is a common misconception. Typically, users get their OTP from a push notification, and then it doesn't really matter if the code was sent via SMS, WhatsApp or any other messaging app. Often, the number of user authentications will improve as OTP messages are sent via the channels with the highest deliverability.