Privacy Policy

Below is a description of how the data we gather from you as a visitor (hereinafter “the Visitor”, “you”, “visitor” or “Customer”) to our publicly-accessible website www.messente.com (hereinafter known as “Messente”, “Site”, “the Site”, “We” or “Us”) and other websites where this privacy policy (hereinafter “Policy” or “the Policy”) is posted, is used and how it is kept safe. Please review this Policy before using any part of the Site as by using any part of the Site you hereby agree to the collection, use and disclosure of your information as outlined below.

The lawful basis for processing and storing data subjects personal data and data retention periods are based on the contractual obligations agreed upon by the user by creating the account on the basis of agreeing to the Terms and Conditions, legal basis derived from the EU law or by explicit consent provided for marketing purposes. Additional rights are Covered in more detail in the Data Handling Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://www.messente.com. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information ("Personal Information").

What kind of data is collected:
1. Data given to Us directly - the Visitor has the option to contact Us via e-mail from the contact-us link, which is being recorded. We may also offer the Visitor the option to share details through signing-up to surveys or by signing-up to a newsletter, during which We will collect and record the information the Visitor provides Us in subscribing or using such opportunities.
2. Data collected automatically - When visiting the Site, We and our service providers acting on our behalf may collect certain data using tracking technologies like cookies, web beacons and similar technologies.
How is the data collected used:
1. Data given to us directly - The data given to us directly is used to provide you with a response to the inquiries and to provide you with the reply to the surveys signed-up or to provide you with the newsletter.
2. Data collected automatically - Data collected automatically as described in section 1.b is used to understand how visitors are using the Site and to improve the user experience on the Site.

We will not use the data from the Visitor for no other purposes than to provide and personalize services. We will not sell any information to any third parties.

Who We may share your data with:

Affiliates - We may share data collected from the Visitor with our affiliates. All data shared will only be used as described in this Policy.
Compliance with laws - We may disclose the data provided to Us to a third party if such disclosure is required by law, regulation or legal process. Also such information may be disclosed to enforce the Policy or in case to protect the security of the Site. If We are legally required to provide such data to third parties, we will use reasonable efforts to provide the Visitor with information about such procedures.
Service Providers - We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose as well as act in accordance with the General Data Protection Regulation.

No personal information that is collected from the Visitors is disclosed unless explicit content is granted for such purposes. The exception done to this rule is when such information is required under a legal obligation as stated in the following section.

In order to ensure the quality of the service and assess the service in regards to the site, Messente is using the following third-party services:

Google Analytics/Google Ads/Google Optimize/Google Tag Manager – The Integration with Google Analytics is used to gather data of the Users activities on the website and general information about the website visit. Google Ads connected via Google Analytics. Info about page visits, conversions and related metrics. Google Optimize for content A/B testing purposes. And Google Tag Manager for Website visits and conversion tracking. The Terms and Conditions and The Privacy Policy in relation with Google can be found here.
Voog analytics tracker – The Integration with the Voog analytics tracker is used to gather data of the Users activities on the website and general information about the website visit. The Terms and Conditions and The Privacy Policy in relation with the Voog Analytics tracker can be found here.
Hotjar and Zoho – The Integrations with Hotjar and Zoho are used to gather data of the Users activities on the website, dashboard and general information about the website visit to improve the site. The Terms and Conditions and The Privacy Policy in relation with Hotjar can be found here and the Privacy Policy in relation with Zoho can be found here.
Facebook – Facebook conversion tracking for ads in Facebook is enabled. The Integration with Facebook Login is used to provide a secondary login procedure to the main provided alternative. The Terms and Conditions and The Privacy Policy in relation with Facebook login can be found here.
Static content served by voog.com servers – The Integration with Voog.com's static servers is used to host the website static content by a third party provider. The Privacy Policy in relation with Voog.com's static servers can be found here.
LinkedIn - Conversion tracking implemented for ads in LinkedIn. The Terms and Conditions and The Privacy Policy in relation with LinkedIn can be found here.
HubSpot - Used for client relationship management. Tracks website visits, form submissions, basically everything user does in messente.com and dashboard. Also has info about sender ids, monthly spendings and related tracking metrics. The Terms and Conditions and The Privacy Policy in relation with HubSpot can be found here.
Mandrill - Used for sending transactional emails and managing users emails. The Terms and Conditions and The Privacy Policy in relation with Mandrill can be found here.
Castle - Used to protect Dashboard login, registration and password recovery against fraud and suspicious transactions. The Terms and Conditions and The Privacy Policy in relation with Castle can be found here.

Messente Communications may also be able to access the device information.

The information collected is stored within a password protected storage, such that the information is not accessible for any third parties. In addition the information is protected by a detailed log-in system.
The Site uses cookies to identify visitors to the website and in order to track the usage pattern of the website and to build a demographic profile of the general usage of the Site.
The Visitors have the right to ask for the Site to provide information transfer, delete or make changes to the data collected. This is done by contacting Us via support@messente.comThe data collected will not be deleted if there is a legal obligation to retain such data.
Given the nature of the internet, data collected and processed requires the transformation on an international basis. By communicating with Us over electronically, the Visitor acknowledges that information provided during the communication may be processed outside of the European Economic Area, although the data itself will be stored with the requirements of Estonian data protection requirements.

Cookie Type	Purpose
Essential Operational	These cookies are necessary to allow us to operate the Messente as you have requested. For example, they let us recognise what account you are logged in and then provide you with services accordingly.
Performance/Analytics	We use these cookies to analyse how the Messente is accessed, used or is performing. We use this information to maintain, operate and continually improve Messente. We may also obtain information from our e-mail newsletters, to learn whether you opened or forwarded the newsletter or clicked on any of the content. This information tells us about our newsletters' effectiveness and helps us ensure that we're delivering information that you find interesting.
Functional	These cookies let us operate certain functions of the Messente in line with the choices you make. These cookies mean that when you continue to use or come back to the Messente, we can provide you with our services as you have asked for them to be provided, such as knowing your username and remembering how you have customised your Account.

DoubleClick Cookie

Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other web sites on the Internet.

You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: https://www.google.com/ads/preferences/

Behavioral Remarketing

Messente Communications, Ltd. uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: https://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.google.com/intl/en/policies/privacy/

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/about/ads/#568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA https://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada https://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe https://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Security of your data

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, in compliance with GDPR, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Estonia and choose to provide information to us, please note that we transfer the information, including Personal Information, to Estonia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Changes To This Privacy Policy

Changes to the Policy. The Policy is revised over time. Any changes made to the Policy will be updated and the version of the Policy with the effective date shall be written at the bottom of the document. The customer is encouraged to check the effective dates of the Policy. The continued use of the Messente service shall be considered as an acceptance to all revisions of the Policy. If the customer shall not agree to any changes made, then the customer must cease to use the service and Messente shall not be obliged to offer any services to the customer. This revision of the Privacy Policy is dated 01.01.2023.

Contact Us

If you have any questions about this Privacy Policy, please contact us.