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Tech-Savvy Customer Support Specialist

Estonia

Messente builds APIs and tools for an enterprise messaging and customer authentication. We help our clients send text-based business-critical notifications, reminders and messages to any mobile phone in the world.

What will you be doing?

Messente's messaging platform is connected to all mobile networks in the world. Our clients are based mainly in Europe and include web applications, banks, hotels, airlines, retail chains, consumer brands and other businesses coming from a wide range of industries.

Sometimes they have a question or two and this is where you come into play. We’re looking for someone who’s ready to put customers first and is eager to help them out.

You’ll be thriving in this role if you:

  • have some previous customer support experience and feel comfortable in mastering customer interaction
  • want to stand for superb customer experience and would like to improve processes constantly
  • are tech-savvy and willing to learn fast to have a good grasp of our business
  • have strong attention to details and know how to plan your time and focus
  • are fluent in English
  • are based in Estonia and eligible to work here

If this sounds like a great opportunity, please send your CV along with a cover letter (in English) to career@messente.com. We have found cover letters to be very helpful so please tell us about why you are interested in joining Messente, what motivates you about working with customers and why this specific role.

What happens after I apply?

  • First, we go through your CV/LinkedIn profile and your cover letter.
  • If we find there’s a good match, we'll set a time to have a quick chat to get to know each other better.
  • We also have a small practical task then for you to see if you like what you'd be doing and if the skillset is also a match.
  • And one final interview to address any of your questions and final details as the last step :)
  • We will promise to be responsive – so once you've applied to us, you'll always get answers to your e-mails and more feedback about what we thought or what’s going to happen next.

 This is how we roll


Learning Self-development

We go out of our way to create a culture of learning and self-development.


Work in Our Office or a Co-Working Space

You are free to work from whichever office you choose. Our HQ is in Tartu, we also have offices in Tallinn and Riga.


Flexible Hours

The opportunity to manage your own time reflects our commitment to making it easy to integrate your career with the rest of your life.


Small but Cozy Team

Fewer distractions, better focus – we just have a once-a-week team meeting and that's it. If you need to discuss something, just ask :)


Open Vacation Policy

No need to decide on your vacation plans at the beginning of the year.


Sports Compensation

We promote a healthy lifestyle and will cover your gym membership or any other sporty activity.


Competitive Salary

We live in a competitive world so we pay competitive rates that recognize your efforts.

Messente is a fast-growing profitable startup based in Estonia providing dead simple mobile messaging and 2-step verification APIs. In other words – we help large international businesses to send notifications to their customers and we help online services to protect their users.

We have clients from all over the world and from a wide range of industries, including web applications, banks, hotels, airlines, retail chains, consumer brands and other businesses coming from a wide range of industries.

Apply

If this sounds like a great opportunity, please send your CV along with a cover letter (in English) to career@messente.com

We have found cover letters to be very helpful so please tell us why are you generally interested in working with customers, why this role, and why specifically Messente.