Hotel texting
service

Our comprehensive SMS platform enables easy management of the entire guest journey, from booking to check-out. With Messente, hotels can deliver memorable guest experiences by automating messaging workflows, including booking confirmations, pre-arrival instructions, check-in alerts, and post-stay feedback requests.

Your guests can directly text for a variety of services, ranging from room service and housekeeping to concierge services and maintenance. Messente also empowers your staff to handle instant service requests, from extra towels to guest transportation, with real-time communication, increasing operational efficiency and guest satisfaction.

Of course, yes. Messente uses REST API to integrate with popular hotel management systems, including Opera, Cloudbeds, and others. Our SMS platform facilitates real-time data synchronization of guest information, booking details, and automated messaging triggers based on reservation status and other preset triggers.

Data security and guest privacy are top priorities for Messente. Our platform adheres to GDPR, CCPA, and hospitality industry standards, ensuring that all guest data remains confidential and secure. The built-in role-based access controls ensure that only authorized hotel staff can access guest communication channels.

Messente enables hotels to build lasting guest relationships through targeted SMS marketing campaigns. Send personalized offers, seasonal promotions, loyalty program updates, and exclusive deals to segmented guest lists. With SMS achieving a 98% open rate compared to email's 15-25%, your promotional messages will reach more guests effectively.

Yes, hotels can set up automated workflows and events to trigger messages based on guest requests and actions. Whether your guests are requesting a late check-out or seeking help to celebrate their special occasions, you can set up personalized auto-responses.

Of course, Messente is built for scale, and it supports multi-department accessibility with role-based permissions. All your teams, from concierge to housekeeping, front desk, and management, can use the platform to establish an organized communication channel. Each team will manage its guest interactions while contributing to a unified guest experience.

It takes less than a day to get started with Messente and enhance your guest communication. Our simple, straightforward setup takes only a matter of minutes, and once coupled with our hospitality specialists, you can configure your unique hotel operations workflows swiftly without any technical expertise.

With its comprehensive analytics module, Messente helps hotels stay on top of key performance metrics, including guest engagement rates, satisfaction scores, and response times. By analyzing these insights, hotels can identify areas for improvement and refine their communication strategy accordingly.