Law firms of all sizes use Messente to stay connected with current clients, share case updates, and prevent revenue loss by avoiding no-shows and miscommunication.
Updates
Keep clients in the loop with professional case updates.
Alerts and reminders
Text your clients about critical events that need action.
Billing and review
Notify clients when invoices are ready or files need reviewing.
Customers value Messente
4.7 stars
4.7 stars
4.7 stars
5 stars
Messente is totally different to our previous provider where the responses and feedback loops were much longer. It took three hours just to write something back like 'your request was received'.
Now the average response time is in minutes.
Mat Bondarenko
Head of Service Delivery
@
With Messente, our account manager is not a proxy between us and some experts.
They share insights without us asking, which helps us save time and money - instead of searching for answers.
Olga Ivanova
Email Marketing Manager
@
Messente delivers. I know that I can sleep well because I know that our messages are in good hands. And in case of any issue, I also know that they help us. This is what I really appreciate.
How secure is Messente for law firm communications?
Messente follows strict data handling protocols and is ISO, GDPR, and DORA-compliant, making it a reliable choice for law firms that handle confidential client information and require secure, regulated communications.
Can lawyers legally text clients about case details?
Yes, as long as messages are secure, compliant, and your clients have opted in. Messente helps you manage consent and supports secure, professional client communication through SMS, WhatsApp, and Viber.
Can we track client responses to our texts?
Yes, Messente offers two-way messaging for legal teams. You can receive replies and continue conversations through the same messaging channel, making it easier to manage ongoing client communication.
How fast are messages delivered with Messente? What if a client doesn’t get a text?
Messente’s smart routing system ensures high-speed transmission with total visibility into real-time message delivery insights, so you’re not left in the dark. If a message fails to deliver, you will know. Your client won’t miss any important messages!
How does Messente support lawyers texting clients across multiple practice areas or departments?
You can set up multiple accounts and users under one firm, with role-based access. Whether you’re in litigation, family law, or corporate, each team can manage its own client communications with full visibility.
We send high volumes of messages. Do we get extra support?
If your firm sends over 50,000 messages per month, you’ll get fast-track support and access to a dedicated account manager.
We’re not a huge firm. Do we need to send massive volumes to use Messente?
Not necessarily. We serve law firms of all sizes providing a wide range of legal services. Using our platform, you can send however many messages you need to without being bound by contracts containing unreasonable minimum commitment clauses. We can easily scale to match the growth of your firm.
We already use a client management system. Can Messente integrate with it?
Most likely, yes. Messente’s API is flexible and works with many CRMs and legal platforms. And if you’re using a custom system, we can help you build a tailored integration.
