SMS Marketing for Restaurants

More than 90 percent of text messages are opened and read within three minutes, whereas it can take months for some emails to get read and opened. For restaurants, text messaging can also significantly reduce no-shows and late arrivals—up to 75 percent with timely reminders, while emails may be more effective for long-term, loyalty-oriented newsletters.

When it comes to automated text messages with personalization using fields like customer name and referencing their last visit, as well as sending offers based on customer preferences, it checks the box. Messaging them a "Happy Birthday!" with some free dessert feels personal instead of just one of several thousand mass messages.

Yes, it is. Execution is the key. For upscale brands, SMS marketing is used for service-oriented communication, like discreet and personal reservation confirmations, letting them know their party is ready, or an invitation to a limited chef tasting menu. It’s using text marketing messages to enhance the luxury experience, not diminish it by using unsolicited messages.

SMS creates a direct two-way communication. Use it to create sms marketing campaigns with exclusive access to events, secret menu items, and pre-sale specials. This creates a sense of insiders, and people love being part of a community, while also increasing customer engagement.

Yes, restaurant text messaging can be very effective. A simple text after a meal, "How was everything?" can create a pathway to collect immediate and private feedback, and allow you to recover a negative experience before it turns into a bad review online. You can even link to a longer survey in your text messages.

We recommend setting up an automated promotional message that incentivizes with a time-bound offer. This text should go out immediately after someone signs up, confirms their subscription, and delivers the incentive you promised (e.g., "Welcome to the club! Show this text for 10% off your next order.").

Yes, in addition to facilitating SMS marketing for restaurants, Messente is also a very effective tool for internal communication. You can send text messages with shift reminders, last-minute changes, or critical daily updates all at once.

By helping you automate review requests with restaurant text messaging. After a positive experience (like a completed meal), you can send a text with a direct link to your Google, Yelp, or TripAdvisor page, making it incredibly easy for a satisfied customer to submit a 5-star review and improve your ratings online.

Not at all! Our platform features a single inbox, allowing you to view and respond to all incoming messages easily. You can assign conversations to team members, and ensure every guest receives a timely and helpful response.

Restaurant owners face significant challenges engaging prospective diners and keeping loyal ones engaged amidst a crowded marketplace and distracted audience. Text marketing solves these issues by providing a direct and high-intensity channel that cuts through the noise.

SMS campaigns are read nearly instantly, making them ideal for time-sensitive promotions.