myflexbox is the largest carrier-neutral parcel locker network in Austria and Germany. Unlike "closed" networks, myflexbox is carrier agnostic, meaning it integrates multiple carriers and e-commerce partners into a single locker system. This reduces “empty tours” for delivery drivers and provides a centralized hub for users to collect, return, and ship parcels - regardless of the carrier.
In many urban areas, carrier-specific lockers create a situation best called "locker cemeteries" - rows of boxes that only serve one delivery company. myflexbox solves this through an open network.
When receiving parcels from multiple carriers, people can collect them at a single location. However, for this model to work, the notification system must be flawless. If a parcel collection PIN isn't delivered, the locker remains occupied and the customer frustrated.
Any delay in SMS delivery triggers a chain reaction of support requests. Each undelivered SMS increases the number of packages in the lockers, operational overhead, and hinders the customer experience.
Hidden platform fees and inconsistent billing structures.
GDPR compliant and situated in the EU, matching myflexbox’s focus.
An open, reliable, and clear SMS pricing structure.
Messente reliably handles more than 3,500 notifications every day.
Messente-staff is really responsive and Messente overall has a high customer-focus.
We're here to help you build the most effective messaging strategy possible. Get in touch to learn more about how we can help you do your business in a smarter way.
