SMS for Healthcare

Dynamic merge tags ([FirstName], [Provider], [AppointmentTime]) auto-fill every SMS. Segment lists by diagnosis, preferred language, or last-visit date so diabetics receive insulin-tips while postpartum mothers get feeding reminders.

Out-of-the-box connectors for Epic, Cerner, Allscripts, and athenahealth mean you can trigger SMS reminders directly from appointment, discharge, or billing events with just three clicks. If you prefer custom code, our REST API and webhooks let any EHR push or pull message data securely — no middleware required.

Yes. 92% of traffic is fully automated; only exceptions—like a “HELP” reply—surface in a shared inbox with canned responses and escalation rules. Role-based permissions let front-desk triage while clinicians handle clinical replies. Average handle time drops from four minutes per call to 45 seconds per text.

Beyond HIPAA, we enforce 2-factor authentication for staff logins, IP allow-listing, and immutable audit logs. Every message is hashed with SHA-256 and time-stamped; failed delivery attempts trigger automatic alerts. You control data retention and can purge on demand for GDPR “right to be forgotten” requests.

You can replace reminder phone calls, postage for lab letters, and manual follow-up lists with one SMS workflow. These workflows ensure that your hospital staff are free from mundane work to focus on higher-value tasks like care coordination and revenue-cycle management.

We have been a partner of Meliva (Mehiläinen group) and different hospitals for years.

Absolutely. Deploy post-visit NPS surveys, flu-shot campaigns, billing nudges, or pre-op instructions—each with its own template, timing rule, and opt-in group.

No downloads, no passwords, no learning curve. Messages arrive in the native texting app, guaranteeing 98% open rates and 45% response rates. Older populations engage just as easily as digital natives, eliminating the digital-divide issues common to patient-portal apps.

Built-in patient consent capture forms generate timestamped opt-in records. The system automatically appends “Reply STOP to opt out” and recognises global opt-out keywords. Audit exports are one click away for regulators or internal compliance teams, reducing prep time for inspections to minutes.

Automated reminders sent 24h, 12h, and 15 min before an appointment keep slots top-of-mind. Two-way SMS lets patients reply “C” to confirm or “R” to reschedule, instantly updating the EHR calendar.

Absolutely. Build any workflow—lab links, prescription pick-up alerts, past-due balances, wellness campaigns—inside the same dashboard. PHI is shared via password-protected, expiring URLs so results never sit in the SMS thread. Role-based templates enforce brand voice and clinical accuracy across departments.